Do you know that What is Inbound and Outbound Call Center and what are the main difference in between them? Call centers have been one of those few requirements which have attached themselves as the compulsory part in almost all the businesses worldwide. Call centers have also contributed a big deal in the economy of any country because of its significant employment opportunities for qualified and under qualified employees. Mainly there are two major purposes of the establishment of call centers. The company needs both the types of call center to run their processes because one is dealing with the promotional activities while the other is dealing with the complaint and services; let us have a comprehensive overview on both the purposes.
What is Inbound and Outbound Call Center
Inbound Call centers:
The first purpose and type of call center is known as Inbound Call Centers. Such call centers are being formed for taking the inquiries from the customers and dealing with their problems and complaints and providing them solutions regarding their products. Basically the inbound set up is the one in which the agents and employees just receive the calls on the behalf of the company and deal the problems and the specific queries of the employees which they possess. The main task assigned to the employees is that they should satisfy the customer by superior and humble services. The people hired in such call centers have high patience and tolerance because dealing with frustrated and annoyed customers need some patience. In the inbound call centers the employees are not given with any target to achieve as they are only there to take the complaints, if there are no complaints there will be no work for the employees.
Outbound Call Centers:
The second major type is known as the Outbound Call Centers which are being formed for the purpose of promoting any product in the cause of marketing of that relevant product. Such call centers are being designed for the purpose of making the promotions of the product, in these the calls are being generated from the call center to the respective customers and clients where they are being given the information and know how regarding the product of the company. The main task assigned to the employees here is to motivate the customers and clients through proper marketing that they should be convinced for buying that product. The person who has good communicational skills and good convincing power are being hired for such call centers. The employees here are being given the monthly of daily targets which one employee has to meet to fulfill his job duty.